Refund policy

Returns

• For hygenic reasons, ALL items purchased are FINAL SALE. In the case that you have received the wrong order, please call our customer service number (647)691-0360 so we can quickly resolve the issue. We will pay the return shipping costs if the return is a result of our error (you received the wrong order).
• Once you place an order for a custom made unit , there can be NO changes or cancellations as we start the process of construction immediately.
• If you have a problem with an item, please Contact Us with your order number and details about the product your having problems with. We will respond quickly and try and help you rectify the issue (tips and instructions on how to properly take care of the hair).

All hot tools are final sale, exchange only within 30 days if item is / becomes defective due to manufacturing problems, not caused by personal use.